1. Customer Support Lead (Technical) with 5 years experience.

Job Code : KM201302CSL
Job Description :

• Responsible for providing quality and efficient customer support (both technical and analytical) to customers in United States(& other countries) through daily management of support calls / team.
• Must have excellent communication skills in English with prior experience in communicating with US based customers.
• Skilled in training and solving customer support issues via telephone and email.
• Additionally, responsible for assisting product development team with customer support call feedback for product enhancements.
• Thoroughness, attention to detail, has a sense of urgency, is customer service oriented.

Essential Duties and Responsibilities include the following. (Other duties may be assigned to meet business needs.)

• Deal directly with customers either by telephone or electronically.
• Ability to work in shifts that would enable to handle US based customer support inquiries
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and support inquiries
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Keep records of customer interactions, details of inquiries, comments and complaints
• Record details of actions taken
• Communicate and coordinate with internal development/support team
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer support process
• Experience in leading customer support team (only for Customer Support Lead)

Education and Experience

• Bachelor’s / Master’s degree (Preferably English as major)
• Knowledge of customer support principles and practices
• Knowledge of any software product/application
• Ability to type
• Product knowledge
• Knowledge in Microsoft .Net and SQL server

Key Competencies

• Interpersonal skills
• Communication skills - verbal and written
• Listening skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Data collection and ordering
• Customer support orientation
• Adaptability
• Initiative

2.Customer Support Team Member (Technical) with 2 – 3 years experience.

Job Code : KM201302CSTM
Job Description :

• Responsible for providing quality and efficient customer support (both technical and analytical) to customers in United States(& other countries) through daily management of support calls / team.
• Must have excellent communication skills in English with prior experience in communicating with US based customers.
• Skilled in training and solving customer support issues via telephone and email.
• Additionally, responsible for assisting product development team with customer support call feedback for product enhancements.
• Thoroughness, attention to detail, has a sense of urgency, is customer service oriented.

Essential Duties and Responsibilities include the following. (Other duties may be assigned to meet business needs.)

• Deal directly with customers either by telephone or electronically.
• Ability to work in shifts that would enable to handle US based customer support inquiries
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and support inquiries
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Keep records of customer interactions, details of inquiries, comments and complaints
• Record details of actions taken
• Communicate and coordinate with internal development/support team
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer support process

Education and Experience

• Bachelor’s / Master’s degree (Preferably English as major)
• Knowledge of customer support principles and practices
• Knowledge of any software product/application
• Ability to type
• Product knowledge
• Knowledge in Microsoft .Net and SQL server

Key Competencies

• Interpersonal skills
• Communication skills - verbal and written
• Listening skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Data collection and ordering
• Customer support orientation
• Adaptability
• Initiative

3. Application Developer / Team Lead

Job Code : KM201302ADTL
Job Description :

• Thorough understanding of SOA Architecture using .NET 3.5
• Strong ASP.NET 3.0 - C# experience
• Good knowledge in .NET Framework 3.5
• Good understanding of Visual Studio 2005/ 2008
• Knowledge of multi-tier solutions, especially for the web - separating out business logic, database layers, web services, universally compatible front end rendering - CSS/J-Script/XHTML/XSLT
• Very good in SQL Server 2008 and database layer knowledge
• ADO.NET, partitioning database logic between .NET layers and SQL server Store procedures, functions etc.
• Design & Development OO applications
• NANT, Cruise Control, N-Unit and N-Cover
• Version Control software

Behavioral :

• Ability to work & lead a team.
• Excellent written and verbal communication proficiency
• Excellent documentation skills especially writing software specification documents
• Good interpersonal skills
• Strong troubleshooting, analytical, debugging, and problem solving skills
• Project planning and leadership skills
• Ability to multi-task in a fast paced systems vendor environment

• Candidates should have a Bachelor's Degree or Master degree with 6 - 8 year experience.
• Retail industry experience (Will be an added advantage)
• Web-based software development using iterative development approaches (e.g., XP, Agile Development)
• Experience in Project Estimation.

Experience :

• Minimum 3 - 6 years in similar area

4. Application Tester

Job Code : KM201302AT
Job Description :

• Experience in Software testing - Web and Windows platforms
• Knowledge of Automated testing is Plus.
• Preparing Test Data’s for the test cases
• Preparing Test Environment to execute the test cases
• Retest resolved bugs on each release.
• Regresses existing bugs on previous software builds or alternate database/server configurations.
• Maintain Defect Tracking
• Release Checklists
• Test Experience in .Net/SQL environment is a Plus

• Excellent written and verbal communication proficiency
• Good interpersonal skills
• Ability to multi-task in a fast paced systems
• vendor environment
• Ability to work with development Team

• Candidates should have a Bachelor's Degree or Master degree with 2-3 experience.