"The Akron Zoo has been pleased with the products and customer service KMIT
has provided. We purchased several modules and found the transition to the food,
gift and admissions modules to be very easy and efficient. The transition did not
impact our visitors, which was vitally important to us. There have been a few challenges
with the membership and events modules, but KMIT's customer service has been top
notch in helping us work through those challenges. They have stood by their products
and made sure we are thoroughly satisfied and everything is operating properly,
that's the most you can ask for from any company."
Linda Criss, Vice President, Operations / Communications,
Akron Zoo 330-375-2550 x 8964
"In August of 2009, the John Ball Zoo Society rolled out a new POS / IMS solution.
Although the implementation had been researched and planned the actual timing was
accelerated due to a catastrophic failure of the existing solution. A major migration
in the middle of the 'busy' season was not part of the plan. The new system from
KMIT Solutions had been chosen at the end of 2008. After reviewing other systems
KMIT Solutions-KMWare was chose for two reasons. The first being the intelligent
design and ease of use. Our parttime staff were trained and using the new software
in a matter of hours. The second reason was the integration of the modules that
cover all aspects of our business. Our goal was to find one solution that could
manage everything from food and gifts to ticketing thus greatly simplifying IT management
as well as staff training. Although we currently have adopted only the POS solution,
we are in the process of creating a plan to roll out all of the remaining modules
over the next 4 – 5 years. Thanks to the team at KMWare we were able to configure,
train, and rollout our new system during peak season with minimal time and effort.
This occurred while limping along with our previous solution and was accomplished
with very little disruption in the day to day sales of our operation. We look forward
to working with KMWare as we continue to improve our infrastructure to better serve
our visitors and meet their needs in an efficient and effective manner."
Joe Engels, Information Technology Manager - The John Ball Zoo Society
"Utah's Hogle Zoo has been a long time client of K&M International and
when KMIT Solutions developed a Retail Software Solution, Utah's Hogle Zoo was eager
to be a part of it. Implementing their Point of Sale and Back Office Solution was
a huge step up from our current software system. The system improved the efficiency
of our back office operation as well as provided a more accurate point of sale.
The round up feature was the most exciting and we have raised a large amount of
money for our conservation and development departments at the Zoo. Throughout the
three years we used RBO, and later KMWARE, their support team has been knowledgeable
and dependable. The team has always been willing to adapt their system to our needs
and they quickly repair any issues. They are easily contacted and have worked with
me directly on our requests. I have enjoyed working with KMIT and would recommend
their software system."
Hillary McClellan, Retail Manger/Buyer Utah's Hogle Zoo.
KMIT Solutions has proven to be a solid business partner for our point-of-sale implementations.
Their product, KMWare, has been an excellent fit for our unique properties. Their
integrated software modules have allowed us to streamline our processes and create
better efficiencies throughout the enterprise. The KMIT team has been excellent
to work with, and unlike other vendors, has become an extension of our team in support
of the product.
Christopher Wolfla, CIO, PARC Management.