Dedicated Support by your Side
Peace of mind knowing you control your day to day operations is very important in
this business climate. However, knowing you are backed by a reliable support team
is just as important, if not even more so.
As part of our service, we provide unwavering 24/7 support staffed by our own Microsoft
certified KMIT Solutions technical team. This means being by your side from day
1 of training throughout the length of the time you use our solutions.
This is a KMIT Solutions-KMWare advantage. We believe in delivering timely quality
service to you.
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Live Support – 24/7 support via phone and internet (remote dial in).
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Stay Informed-Receive help desk status information to your PCs, Laptops,
or smartphones.
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Ongoing Training, Updates and Upgrades! – Purchase an annual maintenance
contract and receive continued training for key staff members. Receive the benefits
of updates and upgrades to the software originally purchased without ever needing
to pay additional costs.
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Share Knowledge - Take advantage of our user knowledge base to learn best
practices and shortcuts in KMWare
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Log help desk events via our web interface – View open items, progression
of tickets through resolution.
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Open Mic - Join our user forum to share ideas and knowledge with peers.
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Log help desk events via our web interface – View open items, progression
of tickets through resolution.
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Remote Accessibility - View the status of your helpdesk events from outside
the office with our web based helpdesk .
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System Help Manual-User Help Manual and technical guides for supplemental materials
getting started.
KMIT Solutions Customer Service
The Customer Service Department can be reached by calling 800.800.9678 x 303 between
8:30 a.m. and 5:00 p.m. EST (US) after hours they can be reached at 216-916-6928
or sending an e-mail to
support@kmitsolutions.com.
For emergency issues, please contact the support number and talk with one of our
customer service representatives. They are available to help you 24/7, 365 days
a year.