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Dedicated Support by your Side

Peace of mind knowing you control your day to day operations is very important in this business climate. However, knowing you are backed by a reliable support team is just as important, if not even more so.


As part of our service, we provide unwavering 24/7 support staffed by our own Microsoft certified KMIT Solutions technical team. This means being by your side from day 1 of training throughout the length of the time you use our solutions.


This is a KMIT Solutions-KMWare advantage. We believe in delivering timely quality service to you.

  • tick_img Live Support – 24/7 support via phone and internet (remote dial in).
  • tick_img Stay Informed-Receive help desk status information to your PCs, Laptops, or smartphones.
  • tick_img Ongoing Training, Updates and Upgrades! – Purchase an annual maintenance contract and receive continued training for key staff members. Receive the benefits of updates and upgrades to the software originally purchased without ever needing to pay additional costs.
  • tick_img Share Knowledge - Take advantage of our user knowledge base to learn best practices and shortcuts in KMWare
  • tick_img Log help desk events via our web interface – View open items, progression of tickets through resolution.
  • tick_img Open Mic - Join our user forum to share ideas and knowledge with peers.
  • tick_img Log help desk events via our web interface – View open items, progression of tickets through resolution.
  • tick_img Remote Accessibility - View the status of your helpdesk events from outside the office with our web based helpdesk .
  • tick_img System Help Manual-User Help Manual and technical guides for supplemental materials getting started.

KMIT Solutions Customer Service

The Customer Service Desk can be reached by calling 216.916.0501 x 214 between 9 a.m. and 9 p.m. EST (US). Please call 330.888.8316 for emergency support issues that cannot wait until next business day.



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